Delivery Information
At Bros Pet Store, we understand the importance of getting your pet products to you as quickly and efficiently as possible. Below is an overview of our delivery process:
Delivery Timeframes:
- We aim to deliver your orders within 3 to 15 business days.
- In some unexpected situations, delivery may take up to 20 to 30 days. We strive to keep delays to a minimum and will communicate any significant delays directly with you.
Shipping Costs:
- Shipping costs vary depending on the shipping location. We offer free shipping in United States, United Kingdom and some other countries. You can see shipping fee during checkout.
Order Tracking:
- Once your order has been dispatched, you will receive a confirmation email with tracking information so you can monitor your delivery’s progress.
Delivery Areas:
- We currently offer delivery across multiple locations. Please check during checkout if we deliver to your specific area.
Returns and Refunds
At Bros Pet Store, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help.
Eligibility for Returns:
- We accept returns for products that are unused, undamaged, and in their original packaging.
- Returns are accepted for logical situations, such as receiving the wrong item, defective products, or if the product doesn’t match the description.
Return Process:
- Contact Us: To initiate a return, please contact our customer service team within 14 days of receiving your order.
- Return Authorization: Once your return request is approved, we will provide you with instructions on how to return the item(s).
- Return Shipping: You will be responsible for paying the return shipping costs unless the return is due to our error (e.g., wrong or defective item).
- Inspection and Refund: Once we receive your returned item(s), we will inspect them and notify you of the approval or rejection of your refund. If approved, your refund will be processed within [insert number] business days.
Buyer Protection:
- All our customers are protected by our Buyer Protection policy. This means that in the rare event of an issue with your order, you are entitled to a full refund or replacement if the issue cannot be resolved.
Non-Returnable Items:
- Please note that certain items, such as personalized products or perishable goods, may not be eligible for return. These items will be clearly marked on the product page.
Contact Us:
- If you have any questions about our delivery or returns policies, please reach out to us. We are here to help ensure you have a positive shopping experience with Bros Pet Store.