Frequently Asked Questions (FAQ)
Welcome to the Bros Pet Store FAQ page! Here, you’ll find answers to some of the most common questions our customers ask. If you can’t find the information you’re looking for, feel free to contact us.
We offer a wide range of pet products, including food, toys, grooming supplies, bedding, accessories, and more. Our selection is curated to meet the needs of all pets, including dogs, cats, birds, reptiles, and small animals.
We aim to deliver your order within 3 to 15 business days. However, in rare situations, delivery may take up to 20 to 30 days due to unforeseen circumstances. You will receive tracking information once your order is shipped so you can monitor its progress.
Once your order has been dispatched, you’ll receive an email with tracking details. Simply follow the link provided in the email to track your package.
We accept returns for items that are unused, undamaged, and in their original packaging. Returns are accepted within 30 days of receiving your order for logical reasons, such as receiving a wrong or defective item. For more information, visit our Delivery and Returns page.
To start a return, please contact our customer service team with your order details. We will provide you with instructions on how to proceed with the return.
We accept various payment methods, including major credit cards, PayPal, and other secure payment options available at checkout. All payments are processed through secure and trusted third-party payment processors.