Terms and conditions

Effective Date: 26 October,2024.

Welcome to BrosPetStore.com. By accessing and using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our services.


1. General

1.1 Agreement to Terms: These Terms and Conditions (the “Terms”) apply to all visitors, users, and others who access or use BrosPetStore.com (the “Site”). By accessing or using the Site, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Site.

1.2 Changes to Terms: Bros Pet Store reserves the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the Site. Your continued use of the Site after changes have been posted will constitute your acceptance of the revised Terms.


2. Use of the Site

2.1 Eligibility: You must be at least 18 years old to use our Site. By using the Site, you represent that you are of legal age to form a binding contract.

2.2 Account Registration: To access certain features of the Site, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

2.3 Account Security: You are responsible for safeguarding the password that you use to access the Site and for any activities or actions under your password. You agree to notify us immediately of any unauthorized use of your account.


3. Products and Services

3.1 Product Descriptions: We strive to ensure that the product descriptions and images on our Site are as accurate as possible. However, we do not guarantee that the descriptions, images, or any other content on the Site are accurate, complete, reliable, current, or error-free.

3.2 Pricing: All prices are listed in U.S. dollars unless otherwise specified. We reserve the right to change prices at any time without notice. Prices do not include shipping and handling fees, applicable taxes, or any other charges.

3.3 Order Acceptance: We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing, or errors in the product description. If your order is canceled after your payment has been processed, we will issue a refund for the full amount paid.


4. Payments

4.1 Payment Methods: We accept various payment methods as indicated on our Site. By submitting your payment information, you authorize us to charge the designated payment method for the total amount of your purchase, including any applicable taxes and fees.

4.2 Payment Processing: Payment processing services are provided by third-party payment processors. By making a purchase through the Site, you agree to comply with the terms and conditions of the applicable payment processor.


5. Shipping and Delivery

5.1 Shipping: We offer shipping to various locations as indicated on the Site. Shipping costs and delivery times vary depending on the shipping method and destination. We are not responsible for delays caused by the shipping carrier.

5.2 Delivery: Once an order has been shipped, the risk of loss passes to you. We are not responsible for any lost, stolen, or damaged packages after they have been delivered by the carrier.


6. Returns and Refunds

6.1 Return Policy: Our return policy is outlined on the Site. We reserve the right to refuse returns that do not comply with our policy.

6.2 Refunds: Refunds will be processed according to our return policy. Please allow a reasonable time for the refund to be processed and reflected in your account.


7. Intellectual Property

7.1 Ownership: All content on the Site, including but not limited to text, graphics, logos, images, and software, is the property of Bros Pet Store or its content suppliers and is protected by copyright, trademark, and other intellectual property laws.

7.2 Use of Content: You may not reproduce, distribute, modify, create derivative works from, or exploit any content on the Site without the express written permission of Bros Pet Store.


8. Limitation of Liability

8.1 No Warranties: The Site and all products and services provided through the Site are provided “as is” and “as available” without any warranties of any kind, either express or implied.

8.2 Limitation of Liability: In no event shall Bros Pet Store or its affiliates, officers, directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Site or any products or services purchased through the Site.


9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Bros Pet Store operates, without regard to its conflict of law provisions.


10. Contact Information

If you have any questions about these Terms, please contact us, email to [email protected] or submit a ticket.



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